By signing to accept these terms and conditions, you give authorization for IT Services staff to access your device in order to investigate and assist with your request. In the context of this policy, “device” refers to all parts of the computer/mobile device (and any peripherals attached to it) as well as to the data, operating system, and other software installed on it. Owner refers to the person who signs to accept the terms and conditions.
The InsourceIT (OPC) Pvt. Ltd. cannot be held responsible for damage or loss of data or functionality of the equipment. Whilst care will be taken to reduce this possibility, we strongly advise the owner to regularly backup all data and system files. In particular, perform a backup before asking for assistance.
Whilst every reasonable effort will be made not to lose or further physically damage your device, our maximum liability in these circumstances is limited to a replacement device of equal financial value estimated at the time of loss or damage.
The owner may find it necessary to disclose the device password(s) to IT Services staff in order to allow access to the device. If this is the case, owners should then safeguard themselves by changing the password when they get their equipment back.
We will not be able to recover program files, and for legal reasons cannot install software without having the original installation disks and proof of a license, provided by the owner, unless the InsourceIT (OPC) Pvt. Ltd. has a site license, which permits installation on the device.
IT Services staff will only access such data as is required to investigate and assist with your issue. Your confidentiality will be maintained
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You have requested the assistance from a InsourceIT (OPC) Pvt Ltd. to provide you with technical support through a remote connection to your computer. You understand and agree that by requesting such assistance, you will be providing a InsourceIT (OPC) Pvt Ltd with access to and control of your computer as reasonably required performing the requested work.
The use of this remote session is in accordance with the following disclaimer: By accepting a remote session from us, you accept full responsibility for any changes to the contents or system settings of your computer. Please read the following items before continuing:
Although InsourceIT (OPC) Pvt Ltd. will use its best endeavors to perform the requested work, to the maximum extent permitted by law, Insource (OPC) Pvt Ltd. liability shall be limited to the total value of this remote session. InsourceIT (OPC) Pvt Ltd does not warrant that the technical support will meet your needs or requirements, is fit for your purposes, or will be error free.
The remote session is provided at your sole risk and InsourceIT (OPC) Pvt Ltd. will not be liable to you for any loss, costs, expenses or damages incurred by you, including but not limited to any direct, indirect, incidental, consequential, or special damages.
InSourceIT are specialist in providing on-site support, installation, maintenance and also phone/email support for desktop, server & Network and Disaster recovery.